![]() ![]() I was upgraded at no cost when this occurred at Sixt in Phoenix, so I'm not sure why Newark's application of the rules is different. Your system either needs to be updated to only show cars that are actually available OR you need to upgrade at no additional cost. BJs Travel is where BJs Wholesale Club Members find exclusive everyday savings on vacation packages, hotels, cruises & car rentals with the top brands. I ended up spending a lot more than I had planned. ![]() I booked the most affordable class of car showing available online, only to be told at the counter that that I would have to pay an upgrade charge because they didn't have any of the class of car that I reserved online available. The major negative: Due to my flight being cancelled, I was a same day rental. Rental car lines were very long, and the people waiting for dollar/thrifty were blocking the view of the sixt signage. Minor negative: It was hard to locate their desk. Award-winning service, the most legroom in coach, free wi-fi, live TV, movies, snacks. The positives: Nice cars, much shorter wait times at the counter than other companies, the drop off process went smoothly - the guy who checked me out at drop off was super nice. Book JetBlue flights and vacation packages to 100+ destinations. Lots of positives with one minor and one major negative. Edited to update: Sixt responded to my review and worked with me to correct the situation. ![]()
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